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Virtual Assistant is an automated triage service for webchat.

Using text inputted by you, Virtual Assistant will either present you with appropriate on-line guidance or transfer you through to chat with an adviser on web chat.

Your customers wouldn’t be chatting with a team member if there wasn’t a problem; not being able to connect with customers can result in loss of business, something no company can afford.

Live Chat means more successful transactions due to customer concern resolution.

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We understand that the hours may be extended as the 31st July renewals deadline approaches.

HMRC have recently launched web chat – a new online service which allows you to have a one-on-one online conversation with an adviser. Webchat is a welcome development and this article gives some guidance on how to use the service.

Web chat works in conjunction with another piece of new HMRC technology – Virtual Assistant.

There are five different pricing tiers to choose from: their most affordable package "Starter" is priced at per month.

If you need more than just four themes and a full chat history, you should take a look at the "Regular" () or "Team" () plan.

Ein Live-Chat ist perfekt, um sofort auf Bedürfnisse der User eingehen zu können.

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